The Gorgias integration connects your customer support data to Claude Code through Presso, giving you instant access to tickets, customer interactions, satisfaction surveys, agent performance, and more — all through natural language queries.
Instead of navigating the Gorgias dashboard to review support metrics, ask Claude Code "How many open tickets do we have?" and get an instant, actionable analysis.
An active Gorgias account
A Presso account with an active subscription
Claude Code installed and configured with the Presso MCP server
Open the Presso dashboard .
Click Add Connection and select Gorgias .
Enter your Gorgias subdomain (e.g., acme for acme.gorgias.com).
Sign in with your Gorgias account and authorize Presso to access your support data.
Once authorized, the connection appears on your dashboard with a green Connected status.
Note: Presso uses read-only access only. It cannot create, modify, or delete tickets, customers, or any other data.
The Gorgias integration provides 15 tools:
Tool Description gorgias_get_accountGet account information (subdomain, name, domain)
Tool Description gorgias_list_ticketsList support tickets with filtering by status, channel, and assignee gorgias_get_ticketGet detailed information for a specific ticket gorgias_list_ticket_messagesGet all messages within a ticket (customer, agent, internal notes)
Tool Description gorgias_list_customersList customers gorgias_get_customerGet detailed information for a specific customer
Tool Description gorgias_list_satisfaction_surveysList customer satisfaction (CSAT) survey responses gorgias_get_satisfaction_surveyGet details for a specific satisfaction survey
Tool Description gorgias_list_tagsList all tags used for ticket categorization
Tool Description gorgias_list_usersList agents and team members gorgias_list_teamsList team structure and groupings
Tool Description gorgias_list_rulesList automation rules gorgias_list_macrosList canned response templates (macros)
Tool Description gorgias_list_eventsList audit log events gorgias_list_viewsList saved ticket filter views
gorgias_list_tickets supports several filter parameters for narrowing down results:
Parameter Values Description statusopen, closedFilter by ticket status channelemail, chat, phone, facebook, instagram, twitter, etc.Filter by communication channel assignee_user_idAgent user ID Filter by assigned agent
How many open tickets do we have right now?
What's the average response time this week?
Show me tickets by channel breakdown.
Show me the most recent open tickets.
Find tickets assigned to a specific agent.
Show me the conversation history for ticket #1234.
What's our current CSAT score?
Show me recent negative satisfaction survey responses.
List all support agents and their current workload.
How are tickets distributed across teams?
What automation rules are currently active?
Show me all available macros.
Monitor open tickets regularly. Use gorgias_list_tickets with status: "open" to stay on top of unresolved issues.Track CSAT trends. Regularly review satisfaction surveys to catch drops in customer satisfaction early.Use channel filtering. Filter tickets by channel to identify which support channels are generating the most volume.Review automation rules. Periodically audit your automation rules and macros to ensure they're still effective and up to date.
All tools are read-only. No ticket creation, updates, or deletions can be made.
Gorgias API rate limits apply (approximately 240 requests per minute with OAuth).
Cursor-based pagination is used for all list operations.
Access tokens expire every 24 hours and are automatically refreshed by Presso.
Shopify integration — Combine support ticket data with order data for deeper customer insights.Use cases — See practical examples of support analysis and customer satisfaction tracking. 