Indian Payments Giant Razorpay Unveils World's First 'Agent Studio' for AI-Powered Payment Automation

Razorpay Unveils New Platform at "FTX 2026"

Introducing Razorpay Agent Studio

Razorpay unveils the world's first Agent Studio to automate payments using AI agents built on payment infrastructure.

Indian payments platform giant Razorpay announced on March 12, 2026, at its "FTX 2026" event, an AI agent-powered payment automation platform called "Agent Studio". The company positions it as "the world's first AI agent platform built on payment infrastructure."

Combined with the simultaneously announced "Agentic Experience Platform," Razorpay declared its evolution from a payment processing company to a "financial operating system for businesses." Co-founder and CEO Harshil Mathur told Business Today: "The idea is to evolve Razorpay beyond a payments provider into a financial operating system for businesses — where not just payments but business management itself runs on Razorpay."

Background and Industry Context

AI adoption in the payments industry has been accelerating rapidly. While AI has already become standard in areas like fraud detection and risk scoring, significant manual work remains in payment-adjacent "operations."

Cart abandonment follow-up, chargeback handling, settlement reconciliation, and subscription retry management span different systems and require continuous monitoring by dedicated teams. These operations represent a significant burden, particularly for small and mid-sized e-commerce businesses.

Razorpay processes approximately 1 billion transactions per quarter, with total payment volume reaching $45 billion. Building AI agents directly on top of this massive payment data represents an approach distinct from general-purpose AI platforms. Mathur emphasizes the differentiation: "Agentic platforms exist independently, but nobody has built one directly on payment infrastructure."

Agent Studio in Full — 8 AI Agents at Launch

Agent Studio is a B2B AI agent marketplace and builder platform built on Anthropic's Claude Agent SDK. Companies can deploy AI agents with one click to automate payment and post-payment operations.

Key agents available at initial release include:

Cart Abandonment Conversion Agent: Detects customers who drop off during checkout and executes personalized follow-ups via WhatsApp and email. Through partnerships with Zomato subsidiaries Nugget and SuperU, voice-based re-engagement is also possible.

Dispute Responder Agent: Auto-generates optimized evidence for chargebacks to improve win rates.

Subscription Recovery Agent: Analyzes failed subscription payments and executes smart retry logic with customer notifications. Leverages ElevenLabs voice AI technology.

Cash Flow Forecast Agent: Predicts cash positions 3-7 days ahead and alerts on payroll risks or cash shortfalls.

RTO Shield / RTO Insights: Pre-delivery risk assessment for COD (cash on delivery) orders and return rate reduction through return pattern analysis.

Settlement Insights Agent: Daily settlement status notifications via WhatsApp, eliminating the need to check dashboards.

Also notable is the "Build Your Agent" feature — a no-code agent builder (beta) that lets companies create custom AI agents simply by describing tasks in plain English. No engineering resources needed to build agents matching your business logic.

Integration-wise, connections to major platforms including Shopify, Shiprocket, WhatsApp, Slack, Tally, and QuickBooks are provided, enabling agents to fetch data and make decisions across systems.

Agentic Experience Platform — The Other Pillar

The "Agentic Experience Platform," announced alongside Agent Studio, is a layer that simplifies Razorpay onboarding, payment integration, and operational management through conversational AI.

"Agentic Onboarding" completes setup within 5 minutes by simply sharing PAN and website information. "Agentic Dashboard" enables payment management through natural language commands — for example, uploading bank statements and reconciling them with Razorpay settlements in seconds. "Agentic Integration" allows integrating Razorpay's payment infrastructure within 10 minutes using AI coding environments like Claude Code, Replit, and Emergent.

Impact and Practical Implications for E-Commerce Businesses

Three key implications for e-commerce businesses:

First, payment operations automation is becoming reality. Cart abandonment follow-up, chargeback handling, and subscription recovery have historically required manual effort. When AI agents can analyze customer behavior in real time and take immediate action, both improved recovery rates and cost reduction become achievable.

Second, SMBs stand to benefit the most. Even businesses without dedicated operations teams can potentially achieve enterprise-grade operations automation through agents. While launch partners include major companies like Swiggy, Zomato, Zepto, PVR INOX, and mamaearth, the true target is millions of small and medium merchants.

Third, pricing models deserve attention. During beta, no additional charges apply, but a transition to token-based usage pricing is planned. Similar to AI platforms, charges will be based on the complexity and scale of tasks processed by agents.

Mathur noted that "in financial services, even small errors carry significant liability," explaining that six months were spent building guardrails ensuring agents operate within defined boundaries. When considering adoption, verifying agent permission scopes and monitoring frameworks is essential.

Summary

Razorpay's "Agent Studio" presents a novel approach of embedding AI agents directly into payment infrastructure. Rather than general-purpose AI tools, these agents deeply integrated with payment data and workflows handle operations that were previously manual.

While India is the primary market for now, the "payments × AI agents" concept has potential for global impact. Whether global payment players like Stripe and Adyen make similar moves is the next key development to watch. Going forward, attention should also be paid to the performance data Razorpay publishes for its agents (cart recovery rates, chargeback win rates, etc.).